Privacy Policy

Our Privacy Promise

As a family-owned digital marketing business, we understand the importance of trust and privacy. This policy explains our straightforward approach to your personal information - no fine print, just clear communication about what we do and don't do with your data.

What Information We Collect

We only collect what we need to serve you better:

• Contact Information: Name, email, phone number when you reach out to us
• Business Information: Company details when requesting our services
• Basic Website Analytics: How visitors use our site to improve your experience

We don't use tracking pixels, collect unnecessary personal data, or gather information from social media platforms.

If you opt in to receive SMS updates, we record your phone number, the date of your consent, and any preferences you share so we can honor your communication choices.

How We Use Your Information

Your information is used solely to:

• Respond to your inquiries and provide our services
• Communicate project updates and deliver promised work
• Send occasional updates about our services (only if you request them)
• Improve our website based on how visitors use it

We do not: Send unsolicited emails, share your information with marketers, or use your data for any purpose beyond serving your business needs.

Information Sharing

Simple answer: We don't share your information. Your business details, contact information, and project data stay with us. We don't sell mailing lists, share client information, or partner with data brokers.

We never sell or share SMS consent information with third parties, and we do not use your phone number for marketing partners or unrelated services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

The only exception: If legally required by court order or government request, we would comply with the law while protecting your interests as much as possible.

SMS Communications & Consent

We use SMS messaging sparingly—primarily for service updates you request, time-sensitive project notices, or appointment coordination. Message frequency may vary based on your project activity.

By providing your phone number, you consent to receive SMS messages from D13 Digital Marketing. You can opt out at any time by replying STOP, and we will immediately honor your request. For help, reply HELP or contact us directly at support@d13digitalmarketing.com.

We store SMS consent records separately from other marketing lists, retain them only as long as needed for compliance and service delivery, and never share your phone number or consent status with third parties.

Keeping Your Data Safe

We protect your information with industry-standard security measures including encrypted storage, secure connections, and limited access to client data. As a small business ourselves, we understand how important it is to keep business information confidential.

Client project files and business details are stored securely and deleted when no longer needed for ongoing services or legal requirements.

Your Control

You're in control of your information:

• Request to see what information we have about you
• Ask us to correct any inaccurate details
• Request deletion of your personal information
• Opt out of any communications

Just email us at privacy@d13digitalmarketing.com and we'll handle your request promptly and professionally.

Website Analytics

We use basic analytics to understand how visitors use our site - things like which pages are most helpful and how people find us. This information is anonymous and helps us improve your experience. We don't use invasive tracking or advertising networks.

Policy Updates

If we need to update this policy, we'll clearly communicate any changes and post the updated version here. We believe in transparency and will never make changes that compromise your privacy without clear notice.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: